How can we help?
How can I contact Wafflepupz?
You can email us at support@wafflepupz.com where our customer service team will be happy to help you with whatever you need.
Do you ship worldwide?
Yes.
Where does my order ship from?
All orders are shipped from our trusted warehouse in Asia, where we work closely with reliable partners who help us maintain great quality at a fair price. Every product goes through a careful check before it leaves the warehouse.
Our team is based in the Netherlands, where we keep an eye on customer experience, product quality, and support, so you can always count on smooth delivery and friendly service.
So no matter where you are, you can expect reliable delivery and friendly support from the Wafflepupz pack.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), iDEAL and PayPal.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1 to 3 working days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Your order arrives within 7 to 10 working days.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
All prices on our site are incl. VAT. For orders in NL and BE, you pay exactly what you see at checkout.
How do I return an item?
Please contact us at support@wafflepupz.com.
What if the item(s) I received are defective, incorrect or damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 to 10 working days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, contact the bank or credit card company. It may take some time before the refund is posted to your account.
How does shipping work?
Once your order comes in, we get to work right away. Your package is usually prepared and sent out within 1 to 3 working days. As soon as it’s on its way, you’ll receive a tracking link so you can easily follow the journey.
We always aim for a quick arrival: you can expect your Wafflepupz goodies within 7 to 10 working days.
Where does my order ship from?
All orders are shipped from our trusted warehouse in Asia, where we work closely with reliable partners who help us maintain great quality at a fair price. Every product goes through a careful check before it leaves the warehouse.
Our team is based in the Netherlands, where we keep an eye on customer experience, product quality, and support, so you can always count on smooth delivery and friendly service.
Your order arrives within 7 to 10 working days. Questions? Please email us at support@wafflepupz.com.
Order & Shipping Updates
For the fastest support, please use our Order Lookup tool before contacting us. It helps us find your details quickly so we can assist you and your pup with accuracy and care.
Contact Wafflepupz
We’re here for you, and your pup.At Wafflepupz, we believe every question, story, or wag-worthy moment matters. Whether you need help choosing the right product, have a question about your order, or want to share a photo of your dog, our team is always happy to help.
- Order updates or shipping information
- Help with returns or exchanges
- Collaboration or wholesale inquiries
- General questions or feedback
For the fastest support, please use our Order Lookup tool before contacting us. It helps us find your details quickly so we can assist you and your pup with accuracy and care.
We create every product with one goal: making the moments you share with your dog easier, happier, and more memorable. If there’s anything we can do to help, just reach out. We’re here for you, because at Wafflepupz, We Love Dogs.
